Refunds

Last updated October 19, 2026

Refunds are only given when you ask for one. Here's when we'll consider it.

If a song can't be fixed

If Goldmute can't produce a usable clean version of a song, even after adjusting the cuts in the editor, email us within 14 days of buying to request a refund for that song.

Songs you haven't used

Songs you've paid for but haven't uploaded aren't refundable. They never expire, so you can use them whenever you like.

A song that fails

If a file fails to process, it doesn't use up a song: upload it again or try a different file.

Mistakes on our side

Double charges and billing errors are refunded in full when you let us know.

How to ask

Email hello@goldmute.com from the address you paid with, and include your Studio link or the Stripe receipt. Approved refunds go back to the original payment method, usually within 5 to 10 business days.